Refund Policy

In case you wish to return or exchange your order, or some items in your order (PAN India):

Rafec wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within **ten (10) days** after delivery of the order.

You can connect with us via WhatsApp on +91-75710 20303 or via email on info@rafec.co.in with your concern.

Please note that our store policy states the buyer will be responsible for any **return logistics** unless the return is due to an error on our part. The payment and the liability of completed return delivery lies with the buyer for domestic orders as well.

In the event of a return, please include the **original receipt** with your return. The product tags must be **intact** and the product must be **unused** and in the **original condition**.

The refund process for your order will be initiated once the returned/exchanged product is delivered to our warehouse. We will refund your due order amount in the form of **credit to your Rafec Wallet** for future shopping with us (**refunds will NOT be processed as cash or bank transfers**).

In case you wish to return or exchange your order, or some items in your order (International Orders):

Rafec wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within **ten (10) days** after delivery of the order.

You can connect with us via WhatsApp on +91-75710 20303 or via email on info@rafec.co.in and we will assist you with the return request.

Please note that if the return is not due to an error on our part, the buyer will be liable to pay **return shipping charges, customs/import duties and any other applicable charges** for international returns.

In the event of a return, please include the **original receipt** with your return. The product tags must be **intact** and the product must be **unused** and in the **original condition**.

The refund process for international returns will be initiated once the returned/exchanged product is delivered to our warehouse. After we receive the product at Rafec, your refund will be credited to your **Rafec Wallet within 3–4 business days** for use in future shopping with us. **Please note, the refund will not be processed as cash or bank transfer.**

Return / Exchange Shipping Address (for returns to be received smoothly):

Name: Rafec

Address: 2/207, Vivek Khand 2, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Contact (WhatsApp / Phone): +91-75710 20303

Email: info@rafec.co.in

Website: https://www.rafec.co.in/

Disclaimer: If you are sending a return from an international location, please double-check the name, address and PIN code to avoid **customs clearance delays**.

In case you decide to cancel or modify your order, or some items in the order (PAN India):

We understand that you may change your mind or wish to modify an order after placing it. Please connect with our **Customer Support Team** so they can attempt to accommodate your request and make necessary changes.

Exceptions to request:

We cannot accommodate cancellations or modifications if the order has **already been dispatched** from our warehouse.
For modification, the requested replacement product must be **available**.
**Customized orders** cannot be cancelled or modified if production has begun.
Order modification requests are **independent of any promotions or offers**.

For prepaid orders, any excess amount paid will be refunded as **credit to your Rafec Wallet** which you can use for future purchases.

In case you wish to cancel or modify your order, or some items in the order (International Orders):

Please connect with our Customer Support Team via WhatsApp on +91-75710 20303 or email info@rafec.co.in so we can try to help. For prepaid international orders, any excess amount will be refunded as **credit to your Rafec Wallet** for future purchases.

Exception to request:

You cannot cancel or modify your order once the **shipment has been dispatched** from our warehouse.

Cancellation Policy:

We follow a simple policy: cancellation depends only on whether the order has been **shipped** from our warehouse or not.

If the order has **NOT been shipped**, our Customer Support team can assist you in cancelling your order or specific items. Contact: +91-75710 20303 or info@rafec.co.in.
If the order **HAS been shipped**, we are unable to accommodate cancellations or modifications. In such cases, please initiate a return once you receive the shipment (subject to return policy conditions).

Exceptions to request:

**Customized items** requested by you cannot be cancelled.
Rafec reserves the right to cancel any order in case of **quality issues, stock unavailability, or unforeseen circumstances**. You will be informed by our team if this happens and any refund or store credit due will be processed to your **Rafec Wallet**.