Welcome to https://www.rafec.co.in/ ("the Website").
By accessing or using the Website, **You agree to be bound by these Terms of Use**. If You do not agree with these terms, please do not use the Website.
- "User", "You" or "Your" means any person who is accessing or using the Website, in any manner whatsoever, and is **18 years of age or older**, capable of entering into a legally binding agreement under the laws of India.
- ‘We’, ‘Us’, ‘Our’ and ‘Rafec’ shall mean ‘Rafec’.
Your access or use of the Website or Service shall mean that You have **read, understood, and agree to be bound by these Terms**.
By accessing or using any Website or Services, You also represent that You have the legal authority as per applicable law to accept the Terms on behalf of Yourself and/or any other person You represent in connection with Your use of the site or services. **If You do not agree to the Terms, You are not authorized to use the site or services.**
1. Acceptance of Terms of Use
Please read the following terms and conditions as these Terms of Use ("Terms") constitute a **legally binding agreement** between You and Rafec regarding Your browsing, access, and use of the Website and any functionalities, features, information, contests, services, and products offered by Rafec (the "Services").
By accessing the Website or Services, You agree to be bound by these Terms. You hereby represent and warrant to Rafec that You are at least **eighteen (18) years of age or above** and are capable of entering, performing, and adhering to these Terms. While individuals under the age of 18 may access and use the Website, they shall do so only with the involvement and guidance of their **parents and/or legal guardians**.
Rafec reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. **Your continued use of the Website or Services after the posting of changes constitutes Your binding acceptance of such changes.**
2. Registration
To access certain features of the Website, You may be required to register an account. When registering, You agree to provide **accurate, current, and complete information** about Yourself. You also agree to maintain and promptly update this information to ensure it remains accurate, current, and complete.
By registering for an account, You consent to Rafec collecting and storing the personal information You provide, including but not limited to Your name, postal address, phone number, and email address. This information may be used to communicate with You, provide You with services, and improve Your overall user experience on the Website.
You understand and acknowledge that Rafec may disclose Your personal information to third parties as **required by law or to its service providers** for providing Services and/or delivering Your products.
**Rafec reserves the right, at its sole discretion, to accept or reject a user registration without giving any reason thereof.**
3. Placing an Order with Us
When placing an order on the Website, You agree to provide **accurate and complete information** regarding the items You wish to purchase, including quantity, size, color, and other relevant specifications. You also agree to provide **accurate shipping and billing information**, including Your name, address, phone number, and email address.
Once You place an order, You will receive acknowledgment on Your registered email ID with order details. This auto-generated email does not mean that We have accepted Your order. Your order is an offer made to Us, subject to Our acceptance and discretion. **All orders are conditional** (based on availability and acceptance by Us), and We will confirm our acceptance or rejection by sending You another email confirming the dispatch of the product.
In case Your order is not accepted, any pre-paid amount will be refunded as per Our **Refund, Return & Cancellation Policy** available at https://www.rafec.co.in/refund_and_cancellation.
The contract between Us will be created only when an email has been sent to You confirming the dispatch of the product(s). All communication will happen electronically.
All prices listed on the Website are **subject to change without notice**. By placing an order, You agree to pay the total amount specified, including applicable taxes, shipping fees, and handling charges. Payment must be made using the accepted payment methods displayed at checkout. For COD orders, processing will occur only after a confirmation call has been received and positively responded to by You.
You undertake that all details provided by You while ordering are true and accurate, and that You are an authorized user of the payment method used.
Rafec will make every effort to fulfill Your order timely. However, orders are subject to availability and may be delayed due to unforeseen circumstances. **Rafec shall not be responsible for delays or non-delivery resulting from incorrect information provided by You.**
- **Refund, Return & Cancellation Policy:** Please refer to https://www.rafec.co.in/refund_and_cancellation for details.
- **Shipping and Delivery Policy:** Please refer to https://www.rafec.co.in/shipping_and_delivery_policy for details.
4. Price and Payment
The price payable for Your order is displayed on the checkout page (excluding any delivery charges, if applicable).
Rafec accepts payment via **credit card, debit card, and other electronic payment modes** as visible at checkout. You agree to provide accurate payment details.
Rafec takes reasonable measures to secure online transactions. However, You acknowledge that online transactions may be subject to risks beyond Our control. **Rafec shall not be liable for losses resulting from unauthorized access or data interception.**
Payment processing is handled by **third-party gateways**, and You agree to comply with their terms. Rafec shall not be responsible for errors, delays, or disputes arising from such gateways.
Prices for products may change without prior notice, but such changes will not apply to already accepted orders. **If a product is incorrectly priced, Rafec reserves the right to cancel the order before or after dispatch.**
For any payment-related concerns, please contact Our support team at info@rafec.co.in or call us at **+91-75710 20303**.
5. Delay in Services Due to Unforeseen Circumstances
We are **not accountable** for failure or delay of product delivery due to events beyond our control such as strikes, lockouts, accidents, natural calamities, or Acts of God (**Force Majeure**).
Our performance under any contract is **suspended** during such events, with extensions equivalent to the duration of the disruption.
6. Service Unavailability
**Rafec reserves the right to suspend or cancel services at any time** due to technical issues, security concerns, or other operational reasons. We may also refuse service to anyone at our discretion.
7. Suspension or Discontinuance of Services
Rafec may change, suspend, or discontinue services (temporarily or permanently) at any time without notice. If your account or access is terminated due to a violation of these Terms, you may not be eligible for refunds or credits.
8. User Conduct
You agree to use the Website lawfully and refrain from:
- Uploading or transmitting harmful or illegal content.
- Promoting illegal activities.
- Impersonating others.
- Gaining unauthorized access to the Website.
- Using automated means to collect data from the Website.
9. Intellectual Property
All content, including text, graphics, logos, images, and software, is the **property of Rafec or its licensors** and protected by copyright and other intellectual property laws. **You may not use or reproduce such content without written consent from Rafec.**
10. Limitation of Liability
Your use of the Website is at Your own risk. **Rafec shall not be liable for any direct, indirect, incidental, or consequential damages arising from Your use of the Website or Services.**
11. Disclaimer of Warranties
The Website is provided **“as is” and “as available.”** Rafec makes **no warranties**, express or implied, regarding the Website’s accuracy, reliability, or completeness. **All implied warranties, including merchantability or fitness for a particular purpose, are disclaimed.**
12. Transfer of Rights and Obligations
These Terms bind You and Rafec and extend to our respective successors.
**You may not transfer or assign Your rights or obligations without Rafec’s prior written consent.**
13. Governing Law
These Terms of Use shall be governed by and construed in accordance with the **laws of India**. Any disputes arising from these terms shall fall under the **jurisdiction of the courts in Lucknow, India**.
14. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect. The invalid clause shall be replaced with a valid one reflecting the parties’ original intent.
15. Grievance Redressal Mechanism
Any complaints or concerns with regards to content or breach of these Terms shall be taken up with the **Grievance Officer** via:
- Email at: info@rafec.co.in
- Contacting: +91-75710 20303
16. Privacy and Confidentiality of Information
Users visiting this Website do so at their own discretion and provide their personal details at their own risk. Under applicable privacy laws, this information is **confidential and stored only as long as required**.
**Rafec does not sell, rent, or share user information with outside sources, advertisers, or for marketing purposes that could personally identify You.**
Rafec will not use Your information without Your consent and will provide means for You to manage and control it. However, Rafec may access Your personal details to assist with queries or provide support.
